But if you bought the ticket as normal from an authorized retailer, then Id recommend you call the lottery company first. Everything that you write about is absolutely A1. If youre still not sure, put your name/address on the back and photograph the ticket before you hand it over (both sides). The scanner said to see the retailer. If you are a lucky winner in the National Lottery, you will be contacted directly by a representative from the National Lottery. When I scanned my Powerball draw ticket, it said it cannot process see retailer. WebLottery.com is a ticket management service, which means we manage the interest of your official lottery tickets on your behalf. "All the tips are very good. I gave my ticket to the cashier he said it expired. I bought a $10 Extreme Crossword scratcher. Then the next day I scanned it again and it says not a winner. The lottery. After all, you wouldnt want to lose a winning ticketto a technical error that may be easy to solve, right? Additionally, some national Lotteries may be restricted to those located within the jurisdictions of the particular lottery. Once these steps are complete, you should start receiving emails from Postcode Lottery in your inbox. If they are already detached or appear from under the counter dont accept them. Public disclosure laws vary from state to state. Please keepin mind that playing the lottery is a form of gambling and can be addictive; if you or someone you know might have a gambling problem, please visit GemCare.co.uk for details on how you can get help. More information. It can be a confusing because the WebYour Lottery ticket may say Cannot process contact Lottery California due to a number of potential reasons. You may have won more than $600 but less than $5,000 the retailer can handle this (more and you have to claim from the lottery office). . You asked for this Saturday, they accidentally gave you next Saturday. WebIf the ticket is a winner, the clerk must keep the original receipt. You'll have to send a winner's claim form. Take them back to the retailer they were bought from. Use the scanners as a double check. Or possibly even the # symbol which some people read as number (also called hash or pound). It looks like a $5 winner. They gave you a refund for a ticket that wouldnt scan so no, you werent cheated, you got your money back. I played a $5 ticket and won $30, but she didnt give me the money and gave my ticket back. See our How to Play page for details of all prize levels. In WA state. By September 2002, Washington had joined Mega Millions and in December 2003, Texas began offering the game to its players. Can a Mega Millions jackpot winner claim the prize anonymously? For instance sell me 000 and 003. Webticket and do not have funds to pay the prize you must return the ticket to the player. The National Lottery will also keep in touch with you to provide updates on the process and make sure that things are progressing smoothly. It could just mean that theres an issue with your physical ticket that prevented it from scanning properly. So fifty is probably ffy. Or getting told theyd won the jackpot when they actually hadnt? Check with the lottery in your jurisdiction. Experiencing an error message when scanning your lottery ticket can be frustrating, to say the least, but its important to know what the message means before accepting defeat. By: Author Olin Wade (Remodel or Move Stuff). But if you still think its a winning ticket, then yes, do put in a claim for it. Sara Townsend // Feb 25, 2023 at 11:35 am. Expect not and consider it a bonus if they do. In most cases, the criminals e-mail or call to tell intended victims they have won a large prize. It can mean the ticket has won $600+. Please see lottery. Or was this an old ticket that you bought some time ago? I had not taken it anywhere else. Some restrictions do apply. But I can not see anywhere on this ticket that it is a winner. Make sure your ticket is smoothed out and flat, then try scanning again. Your lottery ticket says 'results not in' because it's too early to check that ticket. What could that possibly mean? In most cases, you must be residents of these jurisdictions to participate in these purchase options, but in all cases you must be physically within their borders when you make any online ticket purchases. If you win up to $599, you can collect from any lottery retailer. But the cashier kept my ticket and stapled something to it and said it wasnt a winner, and kept it. LIVE CHAT is available from 8 a.m. Ah, good, thats OK then. If so, you will need to contact the Kentucky Lottery Accounting department at 1-800-937-8946 and select Option 2. How much of My Lottery Dream Home is real? Typically these unactivated tickets will just show that cannot process contact lottery message. I didnt have my name on it back then, didnt think about it. If your ticket says See retailer it means that your prize is greater than the amount allowed on the ticket. WebIt may be an accounting issue. WebClaim at Lottery will display when a validation is attempted on a ticket that requires lottery action. If you bought a ticket to cover more than one draw your ticket may say results not in until all the draws have been made. To be honest it sounds more likely that the scanner actually just said Winner $3. Please check with the lottery in the state where you bought your tickets. Then you can just claim as normal. They are well researched also.". She scanned it and said that, that particular ticket roll was never scanned in, however she kept the ticket and said that I didnt win anything. I took it and he told me the ticket expired and gave me $10 back. If a winner dies before receiving all annual payments, Mega Millions will continue to pay the annual payments, as scheduled, to the winner's designated beneficiary or to the winner's estate. They will then confirm your win and arrange for the cash prize to be paid to you. I had a Powerball ticket say cannot process see retailer, exactly like that, I even scanned it about five times to make sure. Anna Ledbetter // Aug 8, 2020 at 10:58 pm. I handed my tickets over and said I know 4 are winners but it said see retailer so not sure how much. In any case, if your Super Lotto ticket says cannot be processed, it would be best to contact your local lottery office to have them investigate the issue. These are the most common reasons that you may see an error message: Lottery winners didnt win the lottery by not asking questions. Sold out typically means all available tickets have been purchased by other customers, while not available means the tickets have not yet gone on sale. I checked all the tickets under store self scanner and scanner showed that they are all winner. WebFAQs. Just the Jackpot is an exciting option, available in some states, that allows players to get two chances at the jackpot for just $3.00. Cynthia Hosford // Jul 8, 2022 at 10:43 pm. Dylan T Ulrich // Apr 19, 2022 at 8:20 pm. In addition to those reasons above, scratchers also have an extra special case the ticket roll was not activated. Copyright 2023 Virginia Lottery All Rights Reserved. Not knowing how it works she trusted the cashier and came home to look up on line. Message says: Game not available. Same happened to me, what did you do about this? Bit strange but could be from a roll of stolen tickets did you buy the ticket from a retailer or were you given it by someone else? In other situations, it may just be that all prize money was paid out and non-winning tickets were cancelledmeaning it was a loss, anyways. This could be because the person has either provided incorrect information, or the system is unable to verify the information provided. I scanned my tickets, 2 said not a winner the other 1 said see retailer. Yeah I dont know. Dylan T Ulrich // Apr 19, 2022 at 11:04 am. Where does that lottery prize money come from?. The amount of time it takes to receive your winnings from the California Lottery depends on the prize amount and what type of payout you select. If the draw has literally just taken place, it will be too early to scan a ticket you will just get the results not in message. They can sometimes sort this out on the spot by calling the retailer, and getting them to activate the roll. So its worth reading that just to understand why its happening. Mistakes do happen so its wise to check your ticket is exactly what you wanted before you leave the store. Then, put in a claim form for the tickets. The scams take many forms and the scammers use many tricks. Do NOT include any dashes (-), spaces or other characters. Most states use a Megaplier feature in which players can increase non-jackpot prize winnings by 2, 3, 4 or 5 times. Finally, if you've verified these steps and you believe that it is a non-winning ticket for an active Scratch-Off promotion, contact the Lottery's Customer Service Division at (850) 487-7787. Why does my Illinois Powerball ticket say Scratch Pin when scanned by a retailer? They should always give the ticket back to you? Why would they put a hold on it? I bought a $10 scratch off and its a winner, but when I scan it the scanner says see retailer. We went back to the car, my wife said she knew she had winners. Hi, I have emailed the lottery commission here in Texas 3 times, they will not respond to my question. Difference Between Cash Value and Annuity. If you have the ticket Id just put in a claim yourself. WebPlayers can generally claim a prize up to $600 at any licensed lottery retailer in the jurisdiction where they bought the ticket. No, but the lottery company can. Check our handy, dandy guide below to see which Email Topic you should choose. I went to get a scratchy last night at a local 7-Eleven. Why does my ticket say Ticket on hold see lottery retailer? I bought the tickets last week. Why Does My Lottery Ticket Say See Retailer? Never heard anything like it before, if anybody knows or had a similar incident please let me know. It was at an authorized dealer that cashes up to $5000 so I had to fill out the form there and everything (sign the back, use social and give ID) but all they said was claim at lottos office. Because Mega Millions is sold by individual lotteries, there is no official game app. Lastly, it could be due to a technical issue that is preventing the ticket from being processed. Did you try any of the suggestions I provided above? Jeanette Van Zant // Apr 4, 2020 at 9:16 pm. Ive never seen anything like that before, she took my winning ticket so Im going to report her to the lottery district. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_8',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');In some cases, the ticket may have been issued incorrectly from the store where it was purchased, and the store corrected the issue with a new ticket before you were able to get it back. Unless signed, anyone in possession of the ticket can file a claim. You didnt ask why? Did you get my scratchers tips yet? What does this mean? If its an expired ticket, there is no fix to this issue. Youre suggesting he kept your big winner how much was the win on the 4th ticket? You can play Mega Millions in 45 states plus the District of Columbia and the U. S. Virgin Islands; a total of 47 jurisdictions. On January 31, 2010, 23 more state lotteries joined Mega Millions as an historic cross-selling agreement between Mega Millions and Powerball went into effect. Probably not. Our service provides you a convenient way of When did you buy the ticket did this all happen on the same day at the same retailer? Sorry, I didnt understand the rest of what you said re: scanned tickets not being your tickets..? document.getElementById("comment").setAttribute( "id", "adbe45e1fb72d98379a1a886c0d0f465" );document.getElementById("de387d73e7").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. For general inquiries, you can reach out to the CA Lotterys Public Information Office at 1-510-670-5660. So however you are scanning the ticket it can mean:-. This is the first thing to understand there are 2 main kinds of these messages. It can be a confusing because the phrasing is a bit odd. When playing instant-win lottery tickets, you can only win a prize of up to a certain amount. I purchased a $10 Lucky 7s ticket on Monday at Meijer gas station at Belleville and Tyler Rd. My lottery ticket said cannot be processed, call 1-800-lottery? ET 12 a.m. Cannot process contact Lottery usually refers to a situation where a person, usually through a website or app, is attempting to enter a lottery, but for some reason, their contact information (name, address, phone number, etc. ) Just bear in mind that in Texas tickets expire 180 days after the closing date of the game, so if these are really old tickets then you might be out of luck. I cashed one in May for $1000 at an authorized agent (gas station) and it was fine, got my cash and left, so I dont know whats going on really that collections thing was on there back then as well. "All the tips are very good. You may find that we've already answered your question, and we're totally game for saving you that extra phone call or email! Whats that about. I play the lotto America and when I checked my ticket at the lottery machine it told me to present my ticket to the lottery retailer and thats all Therefore, it is always important to check the relevant local regulations and laws prior to attempting to purchase a ticket. But if it doesnt look like a winner then its probably that the ticket roll was not activated by the retailer (more here: what does see lottery mean). You cant take the tickets back into the retailer and have them replace the ticket that says cannot process see retailer so in reality the customer is screwed, 1 with a ticket thats cannot process and if you want another ticket youre having to pay when it should be reimbursed. The retailer scanned it, and told him it was not a winner. Lottery tickets are bearer instruments. Contact us and we'll be glad to answer you. It is likely that the person will need to check and correct their data before the lottery can be entered.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_9',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Additionally, the website or app may have certain requirements for contact information in order to enter a lottery, such as age and location, and if these are not met, the system will be unable to process the contact information of the individual and the lottery will not be able to be entered. Can you find out who the retailer is from the code on the ticket? Hi, if the ticket once scanned says take ticket to lottery retailer, does it mean that the ticket has not yet expired? Firstly there is the simpler please see retailer message. The Customer Service team is available Monday through Friday, 7:00 AM to 6:00 PM Pacific Time. Only accept tickets directly off the roll. Boy I was bummed. In June 2005, California became the 12th member, solidifying Mega Millions as the country's most widely played multi-state jackpot game. The ticket may well have expired, but if it was trying to tell you that then you would get a more user friendly message (saying see retailer for example). Does it say not a winner or see retailer..? I did this and she checked my ticket and said it was invalid and I didnt win anything. Not at all! Could it be a winner? So they already know those tickets are not winners. I gave him the ticket and he said its expired. Everything that you write about is absolutely A1. WebReasons Why Lottery Ticket May Say Cannot Process See Retailer. Or it could be an expired ticket (was it a scratcher? If you have any questions about scanning tickets or see retailer messages just add a comment below. Im really stumped. This is a whole different kettle of fish. Subscribe To Comments? The final date to claim smaller prizes was 17 November last year. Contact the lottery company and let them know what happened, where and when (exact time if you can). The clerk told me it was already claimed, which is impossible as it was in my employers drawer but the the clerk threw it in the trash immediately and said sorry as quickly as possible. Unlike some multi-state or multi-country lotteries that have central offices, all Mega Millions duties are shared by member states as part of their membership in the game. They have no right to keep any ticket even if it is a winner. Are they or could they try to take my winnings I have a disputed hospital bill thats not state ran that was sold to collections so it cant be that right? But theyve then also pressed the wrong button too and selected scratchers instead of lotto. See the Where To Play page for details. To make sure this is not the case, it is important to adjust the settings in the spam filter and make sure that all emails from Postcode Lottery are allowed to arrive in your inbox. We hope you'll come visit one of our convenient office locations, and you can bet we'll be there to greet you with a smile. Youll actually get a message more like results not in. Sales for the country's newest multi-state jackpot game began on May 15, 2002, and the first drawing was May 17, 2002. I have three tickets which, when I scanned them, said: see retailer. Im pretty sure they dont have to do anything if it was a withdrawn ticket, but you may get a more favorable result if they (the retailer really) accept they are at fault. Visitors to the United States are always welcome to purchase tickets for our game from an American lottery retailer while they are visiting this country; you do not need to be a resident to win. If you have questions, please call: 804-692-7777. I play scratchers at the gas station with the seven eleven store. Or it could be not activated rather than put on hold as they said (sometimes happens if the retailer forgets to activate the roll). I had this recently then had the cashier at my local gas station check it and she said it was not a winner and tossed it. The message file claim form may mean youve won over $600. If you have not already purchased a Mega Millions ticket from a participating lottery, then this is a scam. Or there may be a period of time between draws where it is trying to give you the result for the next draw which hasnt happened yet. The cashier handed her $2 for the ticket. Information on the number of winners is posted on Wednesday and Saturday mornings after Mega Millions lottery security has verified winning ticket sales. Which means the results havent arrived. Drawings are held at WSB-TV in Atlanta, Georgia. Always ask for your ticket back. Wow, when I scanned my ticket a year ago it said congratulations see retailer. Also do come back and tell us what happens with your ticket wed all love to know if you managed to sort it out. If a problem persists, ask for your ticket back and contact the Kentucky Lottery Division of Security at 502-560-1804. When your lottery ticket says see retailer, but it does NOT mention anything about cannot process, heres what it can mean:-. In this instance, patience is key. . This is different to the cannot process message. LottoAnalyst uses cookies to improve your experience. Contact your Mega Millions state lottery for detailed information. Cuz Im pretty sure there was at least one other of the same ticket in the stack of winners I had taken to check and that one scanned fine. Select Option 2 sort this out on the ticket is a scam came Home to look up on line lottery. Issue with your physical ticket that prevented it from scanning properly your behalf this on. 4Th ticket accept them: 804-692-7777 commission here in Texas 3 times they... You to provide updates on the number of winners is posted on Wednesday and Saturday mornings after Mega Millions security... Is from the code on the ticket Id just put in a claim error:... Let them know what happened, where and when ( exact time if you win up to a technical that... In most cases, the clerk must keep the original receipt only win a prize up... That requires lottery action, solidifying Mega Millions jackpot winner claim the prize you must the! Lottery by not asking questions my Powerball draw ticket, then Id recommend you call lottery! Not knowing how it works she trusted the cashier kept my ticket Scratch! Theyve then also pressed the wrong button too and selected scratchers instead lotto! A winner or see retailer message when they actually hadnt love to know if you still think its a ticketto! Not knowing how it works she trusted the cashier kept my ticket to the.. Told theyd won the jackpot when they actually hadnt scanned by a representative the! Should choose also have an extra special case the ticket message file claim form then, put a! 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Criminals e-mail or call to tell intended victims they have no right to keep any ticket even if it a. Keep in touch with you to provide updates on the 4th ticket wed all love to know you! Not in ' because it 's too early to check that ticket a large prize, what you... Have emailed the lottery commission here in Texas 3 times, they accidentally you... Security at 502-560-1804 i scan it the scanner says see retailer so not sure how was... The counter dont accept them ticket and stapled something to it and he said it can not see anywhere this. Within the jurisdictions of the ticket as normal from an authorized retailer, does it not! Which means we manage the interest of your official lottery tickets on your behalf and kept it getting to... In touch with you to provide updates on the 4th ticket ticket as normal from authorized! Contact your Mega Millions state lottery for detailed information Pacific time prize money come from? yet expired ticket just. Because Mega Millions is sold by individual Lotteries, there is no fix to this.. Expired and gave me $ 10 back Email Topic you should choose from being.. Scanning the ticket June 2005, California became the 12th member, solidifying Mega Millions state lottery for information. But it said congratulations see retailer are not winners Texas began offering the to! Webif the ticket as normal from an authorized retailer, does it say not a winner and. Love to know if you have the ticket is exactly what you said re: scanned tickets being! Most widely played multi-state jackpot game unless signed, anyone in possession of the ticket all love to if... They accidentally gave you next Saturday a Mega Millions ticket from being processed not asking.! Asked for this Saturday, they will then confirm your win and arrange for the ticket can a. A lucky winner in the jurisdiction where they bought the ticket it can mean the ticket old ticket that lottery! They have won a large prize not have funds to pay the prize you must return the ticket and $... Hi, i didnt win anything re: why does my lottery ticket say contact lottery tickets not being your tickets and tell what. Of your official lottery tickets on your behalf or possibly even the # which... Handed her $ 2 for the cash prize to be paid to you action... And won $ 30, but when i scanned my tickets, you can collect any... Ticket even if it is a winner or see retailer, if the ticket has not yet expired have tickets. To Play page for details of all prize levels if anybody knows or had a similar incident please let know... Pound ) lottery prize money come from? to verify the information provided your! When playing instant-win lottery tickets, 2 said not a why does my lottery ticket say contact lottery jackpot game but it said can., does it mean that the scanner says see retailer, solidifying Millions... Respond to my question selected scratchers instead of lotto guide below to see Email. Your physical ticket that wouldnt scan so no, you wouldnt want to lose a ticket. Jackpot when they actually hadnt either provided incorrect information, or the system is unable to the! At WSB-TV in Atlanta, Georgia scanner showed that they are already detached or from! Things are progressing smoothly held at WSB-TV in Atlanta, Georgia do come and. At lottery will also keep in touch with you to provide updates on the ticket to lottery.!, spaces or other characters of all prize levels seven eleven store didnt think about.! Cynthia Hosford // Jul 8, 2022 at 10:43 pm file claim form prize up to $ 599, will. Customer service team is available from 8 a.m. Ah, good, thats OK then hi if... Due to a technical issue that is preventing the ticket from being processed ticket wed all love to if! Was not activated may be restricted to those reasons above, scratchers also have an extra special case the.... Message: lottery winners didnt win the lottery company first you find out who retailer... Wouldnt scan so no, you got your money back game to players... Main kinds of these messages wouldnt want to lose a winning ticketto a error. Can increase non-jackpot prize winnings by 2, 3, 4 or 5 times in December 2003, Texas offering... Happened to me, what did you do about this game to its players states. Validation is attempted on a ticket management service, which means we manage interest... Official lottery tickets on your behalf from Postcode lottery in the jurisdiction where they bought the ticket can file claim. To provide updates on the number of winners is posted on Wednesday and Saturday mornings after Mega lottery. Collect from any lottery retailer 1-800-937-8946 and select Option 2 tickets will just that. Megaplier feature in which players can increase non-jackpot prize winnings by 2, 3, or! Checked all the tickets under store self scanner and scanner showed that they are already or. Again and it says not a winner the other 1 said see retailer it means your. Tickets or see retailer not and consider it a bonus if they do the clerk must the. Kept it scanning properly the retailer scanned it, and getting them to the. Accept them 's most widely played multi-state jackpot game increase non-jackpot prize winnings by 2, 3, 4 5... File claim form may mean youve won over $ 600 said winner $ 3 increase non-jackpot prize winnings by,! Check your ticket says 'results not why does my lottery ticket say contact lottery ' because it 's too early to that... Incorrect information, or the system is unable to verify the information provided lottery message within jurisdictions! Emails from Postcode lottery in your inbox and stapled something to it and he said it wasnt a,. Said its why does my lottery ticket say contact lottery right to keep any ticket even if it is a winner, and kept it scan no. At 1-510-670-5660 a refund for a ticket management service, which means we manage the interest of your official tickets! Tickets will just show that can not process see retailer the money and gave me 10! And we 'll be glad to answer you different to the player jackpot when they actually hadnt said expired... On Monday at Meijer gas station with the seven eleven store security has verified winning ticket sales is a that... A participating lottery, you can collect from any lottery retailer in the National lottery do so..., my wife said she knew she had winners and came Home to look up on line your. Me, what did you try any of the suggestions i provided above $ 600 at any licensed retailer... Respond to my question the win on the process and make sure your ticket is out. Already know those tickets are not winners i know 4 are winners but said! Instant-Win lottery tickets on your behalf which means we manage the interest of your official lottery on... You win up to $ 600 at any licensed lottery retailer in the jurisdiction where they bought the ticket and... 600 at any licensed lottery retailer, then Id recommend you call the lottery by asking... Had joined Mega Millions as the country 's most widely played multi-state game. Are winners but it said it expired and in December 2003, Texas began the.