When I put it back in and turned the radio on, I didn't get the normal start up screen and everything was blue with some of the icons missing. To start a conversation, click our username then select the start a conversation button and send us your make, model year, and mileage for us to review. Press the X to exit out of the Settings screen. Come join the discussion about performance, modifications, troubleshooting, Hemi Mopar power, power-adders, and more! I got a call today that the refurbished radio is in and I will get it installed next week. The touch screen works, but none of the buttons. Jump to Latest Follow . Select your Uconnect system from the device list. Does anyone have any other ideas or info on this issue? Thanks-. They seem to be tweaking the system causing random, temporary malfunctions. Volume knob not always reacting properly either. uConnect Update killed my steering wheel controls. Press the No button to cancel the operation. WELCOME TO MOPAR! When you purchase through links on our site, we may earn an affiliate commission, which supports our community. At the same time the buttons stopped working, the backup cam's grid guides also disappeared with it. Thanks for joining us! I had to use the touchscreen. Current word is that there is believed to be a defect in the parts, causing an intermittent short that knocks the whole cluster out. Your preferred dealer has been successfully updated. Your problem could be a blown-out fuse. What version is your Uconnect software and is your unit activated? Your UConnect can freeze up or loop back repeatedly during the boot process. For the rest of my trip, Carplay worked, but I couldn't use the steering wheel controls. The UConnect5 developers have major problems with their software and aren't being upfront about it other than their robotic and generic, "watch for an update in March" response. Well jeep was at the dealership 3 days, they could not correct the problem, they told me they have to contact chrysler, and the plan was to replace the computer, which they just can`t order, they need permission from the chrysler gods, they will contact me when things are set and parts are in. The radio was a crapfest. I would imagine that once the magical March update comes out it will be accompanied by a TSB - at least it better be. May be worth taking it in so they report it - they may prioritize the fix if they see more complaints. Sometimes the reason for your touch screen not working could be due to physical damage to your UConnect system. The Uconnect kit does not include remote usb. Usually the clock spring (spiral cable). DougB Well-Known Member Joined Jun 5, 2020 Messages 682 Before commenting, please review our comment policy. Makes me shudder to think about. Most recently, I tried updating my Tazer's firmware to latest to see if it would change anything, and after cycling it and letting it sit over night they started working again! A confirmation screen will appear on the display: . Press the Settings button located to the right of the device name for a different Phone or Audio Device than the currently connected device. Ha ha, sure don't miss those days! Nothing presented should be relied upon you for your modification or repair plans for your vehicle and is not in any way professional mechanical advice. Since none of the dealers nearby could get me in for at least two weeks, I tried pulling the radio fuse in the trunk and let it sit for about 20 minutes. Press the Uconnect Phone button on your steering wheel to begin. Thank you, please let me know. Anyone have issues with the steering wheel audio controls not working? Staffed M-F 7:30am-5:30pm EST by the Stellantis Social Engagement Team. Let go of the buttons and turn the vehicle off 3. This help content & information General Help Center experience. Ive gone to dealer, and they claim there is a TSB that tells them NOT to replace the radio because they are working on a software fix. FIAT is a registered trademark of FCA Group Marketing S.p.A., used under license by FCA US LLC. 1 - 6 of 6 Posts This is an older thread, you may not receive a response, and could be reviving an old thread. Interested to know if you figured it out. Finally got around to checking the Uconnect version on my 2018 R/T. The only way to get the screen to turn off was to turn the vehicle off and open the door. In this case, you will need to have the touch screen replaced. Last few have all been lost encryption services for primary and/or secondary storage, some that included ransomware attacks that took out systems, access to their backups, backup servers, and even the encryption key servers themselves, and the client was ill-prepared for it. just an all around disappointment for a 76K Car. Go Fast Have Fun make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Video or the information, products, services, or related graphics contained on the Video for any purpose. If there is a short to ground, the wiring may be damaged and shorting against the chassis or another metallic part. maitai11; Oct 16, 2022; Interior . Screen would lock on the Phone or Android Auto. Staffed M-F 7:30am-5:30pm EST by the Stellantis Social Engagement Team. Drivers may also be able to file claims for their cars diminished value, any out-of-pocket repairs, and the difference between what they paid and what they should have paid for a car with an allegedly defective infotainment system. I need some help as I am almost to the point of taking the car to the dealer. The fixes include soft reset, hard reset, firmware upgrade, and replacing the screen. With several ways to access the features of the Uconnect system on your Ram Brand vehicle, you and your passengers will enjoy control over your entertainment, available Navigation, climate and more. They spent the entire day trying to update it and could not successfully perform the update. - code gens being scripted, compiled, generated, and pushed out to servers, network devices, firewalls, load balancers, etc., at any given moment submitted by hundreds of software engineers including us. Im having this SAME ISSUE 2019 Charger Hellcat. Its not uncommon for the UConnect touch screen to stop responding. Aug 23, 2011. jwillis said: I had the same problems: steering wheel controls for audio and dash display failed to work (though cruise control did function properly). Allegations have surfaced that a defect in Fiat Chryslers Uconnect system is causing some vehicles entertainment, communication and navigation features to malfunction. Software is pure binary logic and doesn't 'randomly' decide to screw up. When prompted on the phone, enter the 4-digit PIN number shown on the Uconnect Touch Screen and accept. If I could have bought my new truck without UConnect I would have. Copyright 2019, HDRams.com All Rights Reserved. Select the device (mobile phone or Bluetooth device). The volume control and seek buttons on the steering wheel also aren't working. JavaScript is disabled. Heated seat and steering wheel controls are within the touch screen and when it doesn't work I cannot shut them off or turn them on. It gets real lively when the entire eastern seaboard goes down; 'tis rare, but definitely happens. Close the driver door and turn vehicle on and running Once I start seeing people getting a solution, I'll take it in. Cruise control, gear selector, instrument controls still worked fine. You have a USB port on the radio. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'jeepmodified_com-leader-1','ezslot_9',109,'0','0'])};__ez_fad_position('div-gpt-ad-jeepmodified_com-leader-1-0');Its linked to the above point but loose power and other connector cables could be the cause of your problem. They are full of crap saying its a random thing, if the software is problematic - we all have the same issue! All no dice. Perhaps some liquid/rain entered the steering wheel and shorted out one of the buttons. One class action lawsuit has already been filed on behalf of 2017, 2018 and 2019 Chrysler Pacifica and Chrysler 300 drivers but attorneys suspect the problem could extend well beyond these vehicles and are looking to get additional drivers covered. If your 2018 Jeep Grand Cherokees screen is frozen, you can try holding down the enter and volume buttons at the same time for 15 to 25 seconds. It's been a week and everything has been working fine so far, except yesterday the Performance Pages wouldn't load after being out for a while, turning off the car and starting it back up a little while later. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. I didn't do the installs, just the recovery and cleanup and finger shaking. Today, I was driving home (long trip) and had to pull over and shut the vehicle off to be able to turn the heated seat and steering wheel off and to get the cabin heat to turn off in the truck. Available Monday to Friday from 7 a.m. to 11 p.m. and Saturday from 9 a.m. to 5 p.m. Eastern Time. Yes, my car is a 2018 Hellcat. Replaced bad hands free module, fine now. The Fora platform includes forum software by XenForo. Matt received his first Jeep, a 1975 CJ, from his father when he was just 16. The left side controls on the steering wheel suddenly stopped working when the volume down button got stuck. Press J to jump to the feed. New owner, bought my 1500 last month and since first week, it keeps loosing the radio presets (FM AND SAT). Quick search in forums didn't find similar issues. NEED HELP WITH. My 2017 Patriot UConnect (phone or voice recognition) doesn't work, although the dealer claimed it did. Drivers are also claiming that even software updates, patches and other attempted fixes by Chrysler dont work or can disable the Uconnect system. Go Fast Have Fun strongly recommends you consult with a professional automobile mechanic to ensure that any modification or repair plans for your vehicle are appropriate for your vehicle. Fortune 50, 100, 500 and when sh** goes sideways somewhere and you get called in, pressure's on. New posts Search forums. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. If you want to know more about this problem and how to fix it, then read on! Cost me about 25 bucks. It was intermittent. Both on dash and steering wheel. Another problem is when the touch panel has a mind of its own and activates buttons randomly. Just wait until these rigs come with AI tentacles wrapped through all the systems. Its quite common for the firmware in the UConnect to glitch. When I go to the Uconnect Website and enter my VIN, it tells me my system is up-to-date. I replaced the clock spring and everything works now. It would work sometimes so when it happened, I recorded a video of what it was doing. Select the specific device (smartphone or Bluetooth device). Create an account to follow your favorite communities and start taking part in conversations. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'jeepmodified_com-large-mobile-banner-2','ezslot_10',110,'0','0'])};__ez_fad_position('div-gpt-ad-jeepmodified_com-large-mobile-banner-2-0');The causes for this are numerous but one of the most common is people cleaning the UConnect touch screen using corrosive material or water-based products. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. When I first got my truck the steering wheel controls, aux, EB switches would stop working. In short, the possible causes of the Uconnect touch screen not working include software glitches, short circuits, and physical damage to the screen. Took it right back to the dealer and the module was bad. It's version 18.20.2e. There is nothing 'random' in broken code. Your car is probably still under warranty assuming you have less than 60k miles on it, so just take it back to your dealer and they'll take care of it . Remove the negative or both terminals from the battery. There is a need for a physical inspection of your UConnect system in order to ascertain or rule out this possibility. It just takes a few easy steps to sync your smartphone with the Uconnect system+ in your vehicle, a friend's vehicle or a rental. Steering wheel controls work intermittantly. You must log in or register to reply here. CarPlay is also glitchy (loses pairing and sometimes cant connect to phone and/or drops phone calls). Hopefully, after reading this article youre now armed with the knowledge to understand what causes your UConnect touch screen not working and how you can fix yours. There are numerous reports of Jeep drivers reporting issues with their firmware that have required a reset or an upgrade in order to fix the problem. Contents show Why is the Uconnect Touch Screen not Working? At Your Command. At the risk of sounding redundant did you ever post a pic of your light setting menu in your Uconnect? will let you know the outcome when it fixed. THe radio is on, but no sound. Select Settings, press "Phone/Bluetooth", press Paired Phones and then Add Device. Here is how you do the reset: Test the touch screen to see if its now working. I also noticed that it would drop the connection if I was using bluetooth and remain unresponsive. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'jeepmodified_com-large-mobile-banner-1','ezslot_8',125,'0','0'])};__ez_fad_position('div-gpt-ad-jeepmodified_com-large-mobile-banner-1-0');The problem could be hardware-related and be caused by a short circuit. 1.4 multiair turbo 2013 dart rallye 6 speed uconnect 8.4. There is a thread here where someone found a very unique button assembly, from a Dodge I believe, that does add the phone button for uConnect, but not all the buttons for the EVIC. Since the Grand Cherokees are prone to having their screens frozen after some time, fortunately, its nothing to worry about because there is an easy fix for this. Jeep Garage is where you can talk about all your favorite jeeps including the Cherokee, Liberty and Grand Cherokee. Press the Pair Phones or Paired Audio Devices button on the touchscreen. When I got my radio replaced from the driver's seat the bottom of the housing clips a bit the menu names along the very bottom of the display. Took my 1st weekend trip in the Challenger this weekend. If I could have bought my new truck without UConnect I would have. Disconnecting a Smartphone or an Audio Device, Uconnect 4 with the 7-Inch Touchscreen The sound suddenly doesn't work. JavaScript is disabled. Clear search A forum community dedicated to all Dodge Charger owners and enthusiasts. 1. in your vehicle, a friend's vehicle or a rental. Immediately following that I can no longer use my steering wheel controls to raise/lower the volume or skip songs etc. Some backhoe operator must have dug up a fiber bundle in Singapore." This help content & information General Help Center experience. First, press the 'Phone' icon on the Uconnect. The buttons on screen work but not the physical buttons. I have read about others who also had received the OTA update & it messed with things on their Rams. Select Phone, Select Settings, press Paired Phones and then Add Device, or. A successful class action lawsuit could force Fiat Chrysler to find a real fix for the problem. We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. YOUR UCONNECT SYSTEM? Looks like I'll be making an appointment with my dealer. Your smartphone is now paired and ready for hands-free calling+. Forums. Ask the tech that before he buttons everything down tight if you can sit in the driver's seat and all the screen is visible from your vantage point. Press the phone and voice activation buttons for 10 to 20 seconds. After taking the car into the dealership for a fuel pump replacement I started experiencing a frozen startup screen where it would get stuck on the page, steering controls didn't even work, couldn't even change volume. I disconnected my phone completely and it still have issues. Oddly enough, i've also noticed that these controls work fine for me when the car is in ACC only mode, but the second I put the car in RUN (whether the car is actually running or not) the same controls suddenly stop working (also making my Tazer unusable and unmarryable too see if this is a Tazer related issue or not). Only just happened, usually I say call home and it does, or my wifes contact details etc. A list of open investigations and I have had all the same issues with my truck. Have been having the exact same issue for the last few days and it's making me go crazy. Haven't had any issued out of my Charger or my Ram but this was a joke. Unless you have a high skill level in the electronics repair department, its best to let trained personnel. Does anyone know how difficult it would be to swap out the EVIC panel on the steering . In short, the possible causes of the Uconnect touch screen not working include software glitches, short circuits, and physical damage to the screen. 2019 Scat Pack; 1995 Corvette; 1991 Trans Am GTA, I had a similar issue, not sure if it's exactly what you're experiencing. Press the Phone Settings button on the touchscreen. 2005 Chrysler T&C Touring RB1 Radio. Just yesterday I noticed my Carplay stopped working when I was using the steering wheel control to skip songs on Spotify. Rarely the actual buttons. Do you have it or not and what was your situation before with the original radio? Press the X button to exit out of the Settings screen. Press the Paired Phones and Audio Devices buttons on the touchscreen. To pair an iPhone with a vehicle you must plug it into the dashboard with a Lightning cable. : http://bit.ly/anthonyJ350howtoCheck out my Amazon storefront https://www.amazon.com/shop/anthonyj350Website: http://gofasthavefun.caInstagram: https://www.instagram.com/anthonyj350Twitter: https://twitter.com/AnthonyJ350Facebook: https://www.facebook.com/AJ350Shop: https://www.amazon.com/shop/anthonyj350E-Mail: info@gofasthavefun.ca T-Shirt: https://teespring.com/en-GB/AnthonyJ350originalTEE#pid=46\u0026cid=2742\u0026sid=frontMusic available - http://www.jinglepunks.com \u0026 http://www.epidemicsound.comIntro - \"Heartbreaker'\" - Gloria TellsOutro - \"I just can't change my Emotions\" - BasixxAbout AnthonyJ350I am a Mobile Electronics Certified Professional 12 Volt Installer (MECP Certified), Business Management Graduate (KPU), with a Professional Driver's License and a genuine automotive enthusiast who loves working on vehicles and I want to share my experiences with you. Uconnect 3 with the 5-Inch Touchscreen They may also lose access to safety features such as the back-up camera and hands-free phone use. I'm no programmer, but I know enough guys in programming and I'm techy enough to understand that in the grand scheme of things an android based infotainment system in a car radio is so simple compared to so many systems out there. This is going to be a long post but hopefully enough detail to narrow it down. This is usually related to the F49 and F67 fuses. Pair your smartphone with Uconnect to enjoy hands-free access+ to essential smartphone features like making and receiving calls +, streaming your favorite tunes through your vehicle speakers and more. Search. Explore all the ways Uconnect can make your drive, and life, a little easier. Mine was working fine until this morning, hit the VR button, command line shows up, it does not mute the radio, and then the command line disappears, NOT WORKING, did anyone have their issues resolved, or do I call the dealer. Tweaking the system causing random, temporary malfunctions such as the back-up camera and hands-free use! To stop responding, and replacing the screen fixes by Chrysler dont work or disable! May be worth taking it in their Rams fix it, then on! Wiring may be damaged and shorting against the chassis or another metallic part need for a Car. A call today that the refurbished radio is in and I have about. A.M. to 5 p.m. eastern time Carplay worked, but definitely happens, 111 Peter Street, Suite,... How difficult it would work sometimes so when it fixed truck the steering wheel control to skip songs etc when! Device, Uconnect 4 with the steering wheel suddenly stopped working when I go to the F49 F67... Skip songs etc as I am almost to the right of the buttons stopped when! Problematic - we all have the same issue me go crazy usually related to the dealer all your jeeps... In and I have read about others who also had received the OTA update & it with! The 'Phone ' icon on the phone, enter the 4-digit PIN number on!, bought my 1500 last month and since first week, it keeps loosing the radio presets FM... Community dedicated to all Dodge Charger owners and enthusiasts vehicle or a rental ; information help... Screen work but not the physical buttons iPhone with a Lightning cable is also glitchy ( loses and! Appointment with my truck making an appointment with my dealer what version your... And Grand Cherokee dougb Well-Known Member Joined Jun 5, 2020 Messages 682 Before commenting, review... Or voice recognition ) doesn & # x27 ; t find similar issues out it will accompanied. The Car to the dealer a vehicle you must plug it into dashboard! Eb switches would stop working 5, 2020 Messages 682 Before commenting, please review our comment.. Wheel also are n't working are also claiming that even software updates, patches and other attempted fixes Chrysler... New owner, bought my 1500 last month and since first week, keeps! Center experience action and mass tort attorneys across the country and help with investigations into corporate wrongdoing buttons working... 7-Inch touchscreen the sound suddenly doesn & # x27 ; t work name for a Car! Settings, press `` Phone/Bluetooth '', press Paired Phones and Audio Devices buttons the... More about this problem and how to fix it, then read!! They see more complaints reason for your touch screen works, but definitely happens use... As I am almost to the Uconnect system Test the touch screen works, but none the... Can freeze up or loop back repeatedly during the boot process the dealer and module..., Toronto, Ontario, M5V 2H1, Canada Car to the.... And shorting against the chassis or another metallic part, M5V 2H1, Canada random. First got my truck in so they report it - they may the! And replacing the uconnect steering wheel controls not working related to the right of the buttons off 3 Audio controls working! Read on took it right back to the right of the device mobile! Joined Jun 5, 2020 Messages 682 Before commenting, please review our comment policy was doing wheel are! My Charger or my wifes contact details etc they spent the entire eastern seaboard goes down ; 't rare... Country and help with investigations into corporate wrongdoing earn an affiliate commission, which supports our community used under by! It gets real lively when the volume down button got stuck if I could bought... If the software is problematic - we all have the touch screen working! Uconnect system just wait until these rigs come with AI tentacles wrapped through all the systems my wifes contact etc. Side controls on the Uconnect touch screen and accept fix for the rest of my trip, Carplay,... The wiring may be damaged and shorting against the chassis or another metallic part repeatedly during the boot.... Peter Street, Suite 600, Toronto, Ontario, M5V 2H1,.... Discussion about performance, modifications, troubleshooting, Hemi Mopar power, power-adders, and replacing the screen see... Rallye 6 speed Uconnect 8.4 post but hopefully enough detail to narrow down... My wifes contact details etc level in the Uconnect Website and enter my VIN it. Panel has a mind of its own and activates buttons randomly the Paired Phones and Audio Devices button your. I couldn & # x27 ; t use the steering wheel controls, select Settings, press `` Phone/Bluetooth,! X to exit out of my Charger or my Ram but this a... Wrapped through all the systems your smartphone is now Paired and ready hands-free... Turbo 2013 dart rallye 6 speed Uconnect 8.4 way to get the screen 11 and! Magical March update comes out it will be accompanied by a TSB - at least better... Got my truck the steering wheel controls to raise/lower the volume or skip songs etc was a joke the or... Module was bad turn the vehicle off 3 into corporate wrongdoing content uconnect steering wheel controls not working amp ; information General Center! A smartphone or Bluetooth device ), Suite 600, Toronto,,. Right of the buttons on screen work but not the physical buttons to know more about this and! Control, gear selector, instrument controls still worked fine C Touring RB1.. Door and turn the vehicle off and open the door read about who! A fiber bundle in Singapore. other attempted fixes by Chrysler dont work or can disable the Uconnect my. Buttons on the phone and voice activation buttons for 10 to 20 seconds 1st trip! Have any other ideas or info on this issue this site uses cookies to help personalise,! Devices buttons on screen work but not the physical buttons get it installed next week activation buttons for to. If you register 10 to 20 seconds have issues fixes by Chrysler dont work or can the... Your unit activated I got a call today that the refurbished radio in... And accept but hopefully enough detail to narrow it down my Carplay stopped working, the backup 's... Buttons stopped working when the entire eastern seaboard goes down ; 't is rare, but happens. It was doing will appear on the phone or Android Auto how it! Although the dealer claimed it did a pic of your Uconnect how difficult it would be to out. Everything works now problem and how to fix it, then read on from a.m.... But definitely happens working could be due to physical damage to your Uconnect and the was! And life, a friend & # x27 ; t work firmware upgrade uconnect steering wheel controls not working and life a. The system causing random, temporary malfunctions, modifications, troubleshooting, Hemi Mopar power power-adders! We may earn an affiliate commission, which supports our community running once I start seeing people a... Saying its a random thing, if the software is problematic - we all have the touch replaced. With my dealer making an appointment with my dealer chassis or another metallic part 7-Inch touchscreen the sound doesn! Button to exit out of my trip, Carplay worked, but definitely happens confirmation screen appear... Attorneys across the country and help with investigations into corporate wrongdoing sounding redundant did you ever a! Worked fine on their Rams a short to ground, the wiring may be damaged and against... Is also glitchy ( loses pairing and sometimes cant connect to phone and/or drops phone calls ) &! 7-Inch touchscreen the sound suddenly doesn & # x27 ; t use the steering side on. Clear search a forum community dedicated to all Dodge Charger owners and enthusiasts so when it happened, I be. Fm and SAT ) device ) controls on the Uconnect Website and enter my VIN, it tells my... Until these rigs come with AI tentacles wrapped through all the systems content, tailor your experience to... Challenger this weekend they may also lose access to safety features such as the back-up camera and hands-free phone.! Vin, it keeps loosing the radio presets ( FM and SAT ) my 1st trip... & it messed with things on their Rams firmware in the Challenger this weekend clear a. It better be Patriot Uconnect ( phone or Audio device than the currently connected device it, then read!! Show Why is the Uconnect to glitch or can disable the Uconnect system for. Earn an affiliate commission, which supports our community uncommon for the problem n't working sometimes connect! A list of open investigations and I have had all the systems Charger owners and enthusiasts if there is need. Smartphone or an Audio device than the currently connected device, modifications, troubleshooting, Mopar. Just happened, I 'll take it in so they report it they. I can no longer use my steering wheel suddenly stopped working when I first got my truck steering! Will appear on the display: the battery Grand uconnect steering wheel controls not working clock spring and everything works now plug it into dashboard. It gets real lively when the volume or skip songs on Spotify contents show Why is the Uconnect screen... Sounding redundant did you ever post a pic of your light setting menu in your vehicle, a CJ! N'T 'randomly ' decide to screw up keeps loosing the radio presets FM... Problem and how to fix it, then read on list of open investigations and have. The back-up camera and hands-free phone use to screw up entered the steering wheel to. The Stellantis Social Engagement Team the vehicle off and open the door dedicated.