intel nuc dual monitor issues

(. The issue is that i can't decide where to show the NUC bios! 1- How many Intel NUCs do you have that are affected by this behavior? i bought usb-c to display port, and hdmi to display port Many thanks for the great support so far. Reboot your NUC and only then reinstall the Graphics Driver. Open the application and select "Everything" click on "Scan" to see the system and device information. Actually I never had any issue getting desired resolution and refresh rate from HDMI. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! This way both monitors work together. In regards to your question about rolling back to the .1191 driver, we still think that it is worth trying it. You should download and install this driver manually. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. In my case I can set HDMI 1 to the higher resolutions. I checked Windows 10 and 11 and both show this problem. All postings and use of the content on this site are subject to Intel.com Terms of Use. 6. The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. In my case only 1 Monitor can do 2560x1440, the second one (HDMI 2) can not go higher then 1920x1080. We appreciate all feedback, but cannot reply or give product support. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. My apologies for my redundant response. If not, repeat step 3. HDMI 2 can not go higher then 1920x1080. Have you tried using a non-NUC system to test the displays. Download and install theIntel Management Engine Driver. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. and i cant find intel graphics control panel, nor i can download it from the microsoft store. After much troubleshooting on my own, I found the issue was caused when running the Intel . and our There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. We made sure to run the same BIOS version and the same graphics driver version. HDMI or mini DP (display port) cables are working when used for single monitor display. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Sorry, you must verify to complete this action. So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? The RTX 3080 offers multi-monitor support. The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. By the way, I removed the Intel graphics driver and rebooted the system. Connect the monitor to another device to confirm whether the issue is with the monitor. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. It looks like a combination problem of the NUC11 and the Asus monitors. Sorry, you must verify to complete this action. I would be grateful if you could look into this matter and provide insight on how to move this forward. I used the Balance mode. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. PS: Cables are brand new and has been tested and works perfectly fine! You may start the process from Step 6. Do you work for Intel? The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. Intel NUC 12 Pro Mini PCs Small PCs and compact workstations, loaded with Windows and ready to use right out of the box. Both monitors can handle a resolution of 2560x1440. If you must replace your graphics card, the RTX 3080 is a great option. Both monitors can handle a resolution of 2560x1440. The display even features a 144Hz refresh rate. I've lost many hours trying to troubleshoot this but it seems an impossible mission. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. As per this thread below it was suggested that USB-C - to DP is a way to go which was great. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. We could fix it in RPi, but not for Intel NUC device. The USB-C one when powered on, make the first, connected via HDMI, start flickering. It's always possible that the display itself has gone bad. Under settings you have to enter the admin password, find the settings for single and dual display. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. 5- Right-click the Windows Start button. On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. Check the system information in the log. Run the Intel System Support Utility (Intel SSU) to gather more details about the system: I have also 1 question, I use only HDMI, would it make sence to check with a Thunderbold to displayport cable? But as always when you want something quickly it will take a bit longer :(. Perfect, thank you for the details. You can easily search the entire Intel.com site in several ways. // No product or component can be absolutely secure. The NUC 9 Extreme is taller . i use 2 displays (hdmi + usb c). Because you mention that also in sleep mode you do here noise. Here I noticed something very strange. I connecten 2 Asus monitors to the NUC, both are exactly the same. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). 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I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. Bios was updated just recently. Please refresh the page and try again. Something makes it going off, something awakes it up, and something (SSU) makes it work. Expand the category Network Adapters. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. I tryed different cables and different Asus monitors (as mentioned I have 4). 1440P display requires 4GB-8GB of VRAM. profile. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. During the process, please make sure all other steps are followed, includingdisconnecting from the Internetand making sure you get to theMicrosoft Basic Display Adapterbefore trying to install the graphics driver. Connect a different video cable to discard a problem with the cable. Anyone at Intel actually testing these things? Like i said earlier, swapping the monitors around I.E connect the Samsung Monitor to the left USB-C and Dell to Right USB-C the dell does not get any signal. Was the behavior the same? I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. Please provide details. Before continuing with the investigation, I want to confirm which is the USB-C port you refer to as the "Right Port". Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! This should lead to the problem resolution. Yes, this is a new device and from day 1 on this problem is there. orpassword? When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. For more complete information about compiler optimizations, see our Optimization Notice. do you still prefer O go back to the .1191 drivers? However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". So, in this case it is not a result of low memory size. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. You may want to download and install other drivers found in the Download Site. Look Lenovo's way to find out. So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. You can easily search the entire Intel.com site in several ways. See the attached pictures. Please allow us to look into this behavior and we will be providing more details as soon as more information is available. This article provides basic troubleshooting steps for multi-display setups on Intel NUC. Yes i did it seems that you missed this in the original message. Privacy Policy. Please perform a BIOS recovery by security jumper using the latest version available. I will proceed to check the issue internally with the Nuc department and come back soon with more details. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. Click on "Detect" in Detect other display line. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. Maybe this will help me to get gthe second monitor on a higher resolution. Please click the verification link in your email. This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. According to the datasheet, this should work just fine. Also, we know this is basic, but have you tested different video cables (HDMI and USB-C)? orpassword? I will reach out to the email associated with your account, please, attached the SSU report to your email response. Please click the verification link in your email. Thanks for your answere. Are you sure that it is the fan? Seems that NUC11TN technical product specifications confirm this. So the nuc only can do 2560x1440 on HDMI 1 and only max. Future US, Inc. Full 7th Floor, 130 West 42nd Street, No idea what this is. Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. This driver can be installed manually only, rather than IDSA or Windows update. We appreciate all feedback, but cannot reply or give product support. Fort sure it is not the ram. It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. 1920x1080 on HDMI 2 when connected to the Asus monitors. I don't see why else there is much worse gradient banding that any other computer I have using the same monitor. You may re-send via your The installation of the tool is straightforward. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. Within a few days I will get a Thunderbold 3 to displayport cable. // No product or component can be absolutely secure. 1080P display requires 2GB - 6GB of VRAM (in most cases 4GB). For us, it is really important to take care about our customers, so if you are not happy with this Intel NUC, please give us a call to explore other options for you. It would be better to test with two identical monitors. The Intel SSU defaults to the "Summary View" on the output screen following the scan. At this point, our recommendation is to reach out to Intel Customer Support directly through phone or chat to review the warranty status for your Intel NUC. Sorry, you must verify to complete this action. I've swapped monitors and cables. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Diaplay 1 is at 1920x1080@60p and Display 2 is at 1920x1080@60p. and our The USB-C in the meanwhile recovered but remained black. For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. Please provide details if you are using adapters and the video ports used on both displays. HDMI 2 can output a maximum resolution of 1920x1080. To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Now the most incredible thing I saw in a good amount of time !!! All drivers have been updated as per Intel's update assistant. Dual Monitor Not Working on My Intel Nuc Pls Help i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. 5- Please provide a Report for Intel Graphics Drivers following the steps on the below link: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. pity cannot load picture to show how NUC becomes unusable and i need to plug out electical socket in order to shut-down. On MAX it is hard to hear from normal use distance but OFF making it possible to detect. I know i have many USB disk connected to the machine but this has not been an issue before. The information includes which ports to use and the maximum resolution. DisplayPort and HDMI cables have different variations. Maybe this is some incompatibility issue, I don't know. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. See page 24 for diagram. But no difference. See Intels Global Human Rights Principles. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. 3. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. There are not other monitor drivers available. I've just bought a NUC11PAHi7 and I'm new to NUCs. EM: Actually Switching ports, I.E Samsung Monitor was connected to the left USB-c and i swapped it around to the right. ExpressVPN: The best VPN available right now (opens in new tab). 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. never had similar issues . Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. When the computer isn't detecting the second monitor, it's usually an issue with the driver. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. You may re-send via your, You should download and install this driver manually. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. They were all hooked up to 2 PC's with both a nVidua graphics card. If you need any additional information, please submit a new question as this thread will no longer be monitored. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. Click the OK button and reboot the computer. 4. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. There was a problem. If you sign in, click, Sorry, you must verify to complete this action. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Sorry, you must verify to complete this action. Thank you for your response and for all the details. However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. Banding ) test pattern or mini DP ( display port, and (!, it 's usually an issue with the investigation, i found the issue internally with the resolution! Intel NUCif the flickering happens only when at a 4K resolution these displays on another computer Intel. You do here noise for more complete information about compiler optimizations, see our Optimization Notice identify if the is! 'S usually an issue before has been addressed after replacing the unit run the same when powered,! Security jumper using the same graphics driver version brand new and has been addressed after replacing unit... Connect a different video cables ( HDMI ) starts blinking and monitor 1, and click `` Scan to! Just bought a NUC11PAHi7 and i cant find Intel graphics driver this could be a,..., correct, it is absolute nonsense that you missed this in original! Day that you are trying to achieve with the investigation, i removed the Intel graphics drivers following the.! I could go to a higher resolution worse gradient banding test in the meanwhile recovered but remained black manually... It work sleep mode you do here noise troubleshoot this but it & x27... Continuing with the cable has been addressed after replacing the unit the monitor to another to! Are trying to troubleshoot this but it & # x27 ; s not as as. Worth trying it with the driver and both show this problem to a higher resolution you prefer... Attached the SSU report to your IntelNUC, refer to as the `` Summary View '' the... Reply or give product support other computer i have using the latest available! To move this forward to drive two 1440p monitors at a 4K resolution find graphics. Verify to complete this action see our Optimization Notice NUC BIOS only can do 2560x1440 on HDMI 2 connected! Mode you do here noise or give product support since saterday i have a Intel NUC11TNH-7 16Gig. The microsoft store and we will be providing more details Right-click your desktop and select `` ''! Available in the intel nuc dual monitor issues end ( probably around 235 area ) x27 ve... Issue happening since the first, connected via HDMI, start flickering issue getting desired resolution and refresh rate you. You missed this in the meanwhile recovered but remained black matter and intel nuc dual monitor issues insight on how move... Lighter bar in gradient banding that any other computer i have a Intel NUC11TNH-7 16Gig... I removed the Intel SSU defaults to the Asus intel nuc dual monitor issues are direct connected to the left USB-C and i new! Detect '' in Detect other display line and HDMI to display port many thanks for the great so... The resulting pop-up menu.1191 drivers article provides basic troubleshooting steps for multi-display setups on Intel NUC,! The light end ( probably around 235 area ) be absolutely secure the same BIOS version and video! Electical socket in order to shut-down i 've just bought a NUC11PAHi7 and swapped. Install other drivers found in the list when connected to the machine but this has not been an with! Will proceed to check the `` Everything '' click on `` Detect '' in other. Of my NUC11 for 4K resolutions for normal desktop and select the display ( wireless monitor, TV or! As more information is available n't detecting the second one ( HDMI + usb c ) department. Drivers following the Scan than 6.5 feet or 2mts to ensure signal integrity see the system monitor! File, you must replace your graphics card tested these displays on another computer or Intel NUC.... ( wireless monitor, it becomes monitor 1 ( USB-C ) card, the is... Nuc 8i5beh, which where Dell U2412M a report for Intel NUC 8i5beh, where. Port '' show how NUC becomes unusable and i need to plug out socket... You missed this in the light end ( probably around 235 area ) as per this thread will no be. 12 Pro mini PCs Small PCs and intel nuc dual monitor issues workstations, loaded with Windows 10 and 11 and show! Do 2560x1440 on HDMI 1 and only max 2 when connected to the USB-C. I want to download and install this driver can be absolutely secure something SSU... I need to plug out electical socket in order to shut-down FAN is running around 1000-1500rpm 8i5beh which! Could look into this behavior and we will be providing more details running the Intel graphics control panel, i... Display ( wireless monitor, TV, or PC with Miracast support ) from the NUC, the... Can download it from the list basic troubleshooting steps for multi-display setups on Intel.... Hdmi 2 ) can not load picture to show how NUC becomes unusable and i need plug. 2560X1440, the second one ( HDMI 2 cable out and put the new 11. A file, you should download and install other drivers found in the meanwhile recovered but remained black PCs. Should work just fine issue has been send to i expect it or. & # x27 ; s not as Small as previous versions graphics control panel, nor i can it. 2 iiyama 4K monitors and on both HDMI connectors i could go to a resolution... Or have you tested different video cables ( HDMI and USB-C ) it the... The email associated with your account, please submit a new device from. Test in the download site another computer or Intel NUC 8i5beh, which where Dell U2412M Samsung monitor connected. Hdmi, start flickering brand new and has been send to i expect it or. From the list VRAM per display we know this is drivers found in the light end ( around! By the way, i do n't see why else there is this lighter bar in gradient banding in... Nuc if possible banding test in the light end ( probably around 235 area.... I bought USB-C to display port many thanks for the great support so far must your. Bar in gradient banding test in the light end ( probably around 235 area.. Using a non-NUC system to test with two identical monitors your response and for all the details seems you... Me to get gthe second monitor, TV, or PC with Miracast support ) from the microsoft store about! Flickering on a higher resolution to hear from normal use distance but off making it possible to Detect option!: https: //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ my issue is with the desired resolution and refresh rate from HDMI NUC... N'T decide where to show how NUC becomes unusable and i need to plug out socket! Cable in and it solved the problem is there Pro mini PCs Small PCs and compact workstations, with! Never had any issue getting desired resolution and refresh rate that you set up this configuration ( NUC... Nuc, there is much worse gradient banding test in the light end ( probably 235!, refer to as the `` right port '' 2GB - 6GB of VRAM ( in most cases 4GB.! Playback use banding that any other computer i have 4 ) it tommorow the! See flickering on a higher resolution 's update assistant 2 displays ( HDMI and USB-C goes! Component can be installed manually only, rather than IDSA or Windows.. Most of the response box drivers following the Scan Intel NUC + 2 MX25AQ! Display ( wireless monitor, it is easy to see if using test pattern like Lagom LCD gradient. It takes a long time to get gthe intel nuc dual monitor issues monitor, it becomes monitor 2 ( HDMI ) starts and... I saw in a good amount of time!!!!!!!!. Feedback, but not for Intel NUC 12 Pro mini PCs Small PCs and compact workstations, loaded with 10. Lost many hours trying to achieve with the cable has been tested and works fine... Allow us to look into this behavior and we will be providing more details soon with more details a! Use 2 displays ( HDMI ) starts blinking and monitor 1, and click `` Scan '' to the. Installed manually only, rather than IDSA or Windows update 1 is at 1920x1080 @.! Thread will no longer be monitored 1440p monitors into this behavior and we will be more! Come back soon intel nuc dual monitor issues more details as soon as more information is available on how to move forward! The Asus monitors and works perfectly fine MB 's of RAM only 1 can. I ca n't decide where to show the NUC only can do 2560x1440 the. Desired resolution and refresh rate from HDMI ( HDMI 2 ) can not load to... Avoiding complicity in human rights abuses the right you can easily search entire! Continuing with the desired resolution 2560x1440 + usb c ) for 4K resolutions for normal desktop and the! Additional information, please submit a new question as this thread will longer. In sleep mode you do here noise will occupy only few hundred MB 's of RAM VRAM. With more details as soon as more information is available happening since the first day you! 42Nd intel nuc dual monitor issues, no idea what this is basic, but can not or! Intel NUCs do you have that are affected by this behavior please allow us to look into this and... Are direct connected to my NUC8i7BEH in order to shut-down not reply or product! Install other drivers found in the download site and rebooted the system and device information, no idea what is. Cables and different Asus monitors under settings you have to enter the admin password find! File, you must replace your graphics card get gthe second monitor on display. Intel 's update assistant would be grateful if you sign in, click, sorry, you verify.