These cookies do not store any personal information. Once an agent confirms that an emergency situation exists and determines the location of the call, taking action is the next crucial step in the emergency call handling procedure. Emergency exits should be physically accessible, according to ADA laws. This website uses cookies to improve your experience while you navigate through the website. You also have the option to opt-out of these cookies. Make sure you are prepared to share any relevant information regarding chemicals with your emergency response team. While specific individuals need to be trained to deal with specific emergencies, each person on your workforce will have a role to play, and each should be aware of how to respond, whether they need to evacuate people from the building or inform a nominated first aider and the emergency services about an accident. This website uses cookies to improve your experience. I thought they were very thorough. Behavioral emergencies are best met by remaining calm, watching from a short distance, and encouraging the person in crisis to stay calm as well. The first rule in dealing with any emergency situation is to stay calm and dont panic, and encourage others to do the same. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/67\/Handle-an-Emergency-Situation-Step-1-Version-2.jpg\/v4-460px-Handle-an-Emergency-Situation-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/6\/67\/Handle-an-Emergency-Situation-Step-1-Version-2.jpg\/aid326627-v4-728px-Handle-an-Emergency-Situation-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"