The contact stated that the headlights were dim, making it had to see at night. Yes this is telephonewildone @gmail .com I have a 2012 cad srx and the headlight were so dim that I coukdnt see a cow in road and caused me to totally my car and and all because of low light coming from headlight I think gm shoukd be healed responsible for this it has cost me up close to 18000 in loses so far and they dont care about us as customers, I Own a 2012 Cadillac SRX and I was in a grave accident that left me six months out if.The driver side was wreked totally and guess what? I too would like to be added to the lawsuit. . In this video I'll show you how to do it. General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011 . I replaced the bulbs, which is not cheap, twice. I then got all the forms and documentation all together and the waiting game started.. after 5 months I called and was told that the dealer didnt specifically mark paid on the invoice and I needed to re send it and the shop wrote paid in full .. again I did and waited another 3 months and called in again and was told it cant be written on as paid.. Jeesh.. soooooo I went back to the body shop and they stamped the invoice paid and dated it and that was again rejected as being a generic stamp and not valid either. The suit alleges the 2016 . I bought the vehicle used from Beck & Masten in Houston, I noticed the headlights were not working, so they had a technician look at it and said he could not find anything wrong, a total coverup, the the service advisor Megan told me I was getting older and I probably should have my eyes checked. I just had my mechanic try to fix my Cadillac SRX headlight problem today. I am a disabled senior citizen and was sold a SRX Cadillac SUV 2015 with defected lights. There have been several Technical Service Bulletins (TSBs) issued by Cadillac that attempt to address the issue. I cant see anything. What they waiting for someone to get hurt before they fix this issue?! You all knew about the problem and played us around all this time. These defects result in damage to assembly components, such as corroding igniters and burnt-out bulbs. My headlights are so dim and yes I have to use the high-beams just to see ahead. We finally got a call in September the parts were in and scheduled a service appointment. Sort by Recommended. Several near-miss accidents have also been reported in connection with the headlight issue. Dealership wanted 2200 to fix the problem. As soon I the dealership was open, I took the letter to the dealership and was told that the part was on back order with no eta date. Could someone please reply, Derrick I have a 2010 SRX with the same problem. Ive had my head lights replaced 3 times in my 2011 SRX since owning it in 2014. Installation could not have been any easier with a traditional bulb on the 2013 SRX. November 22, 2022, 7:09 pm. I live in New York. Cadillac needs to address this! if (!window.mc4wp) { Was told that I would have to pay to get all this fixed by GM but read other states won their case. He told me about the hundreds of complaints and the class action suit. Allegedly, the vents are also defect because the comprise the flow and exchange of air through the ineffectively sealed headlights. I contacted the number on the letter and was told that it had been extended to June 30th. Now Cadillac tells me, out of the kindness of Cadillac heart, Cadillac will charge me $2000.00 to fix the car and If the problem is indeed Cadillacs problem, Cadillac will then reimburse me all but $281.00. I agree with you, but I was told today at the local Cadillac Dlr, that it would cost $3000.00 and GM would only reimburse $1600.00 and I would have to pay the additional amt. Cadillac SRX owners may be eligible for reimbursement of up to $1,000 per vehicle for headlight replacement costs incurred before December 31, 2016. 2020 What a difference! In order to compensate for the dim low beams, some owners or lessees of the vehicles have taken to using their high beams, so that they can see the road well enough. Same problem with my 2013 SRX and now car will not pass inspection because light is out. I own a 2012 SRX and was not told about the headlights. I was fooled with the thought of Cadillac meaning quality purchased. Boydton, VA. working with ClassAction.org are no longer investigating this matter. Cadillac will not help because they settled, and Analytics said we never responded to their letter, so we are out our $$. Bought it at my local Auto part store. Wow, I am blown away by all the notes on the headlights! So disgusted with the never ending lies by GM. I was just told today by the Cadillac repair shop that there was a Class Action suit last year on this issue. The second pair was as bad as the first. February 11, 2022, 11:36 am. I didnt even know about a recall for headlights in 2020. Hello Cavendar dealership!! Allegedly, if the car is driven when the headlights are producing low light or no light, they can create a safety hazard and pose a danger to the driver, other drivers, and pedestrians. 10. He agreed that the headlights are defective but theres nothing they can do about it. Would your car be worth as much to you if you could not safely use it before dawn, after dusk, or in bad weather? My son-in-law told me about your website today. Save my name, email, and website in this browser for the next time I comment. Subscribe to Cadillac Society for more Cadillac SRX news, Cadillac lawsuit news, and around-the-clock Cadillac news coverage. I need it for my reimbursement request and Im using a blank claim form. We hav the same issue with our 2012 Cadillacs SRX. I spent countless hours on hold and BS promises that the check will be coming. November 18, 2021, 1:40 pm, It is not a lens problem. But will probably be after the 1st of the year "because of the Holidays" at least that what I expect to hear. April 1, 2022, 11:25 pm. Click Accept if you consent. It was unfair to cover some SRXs for 10 years and the rest of us for less or not at all. The Cadillac SRX headlight lawsuit was filed in 2017 by plaintiffs who allege seals in the exterior housing units wear out and allow moisture to condense and block the output of light. Top Class Actions is a legal news source ?Cadillac=cow poo as far as im concerned. The Nationwide Class for this action is all owners . January 30, 2022, 10:32 pm. Johnnie Baldwin Get reliability information for the 2014 Cadillac SRX from Consumer Reports, which combines extensive survey data and expert technical knowledge. The experts gives all the information, facts and technical details to the writers and then the editors make sure that the guides are to-the-point, easy-to-read and made JUST RIGHT for you. According to the 2016 Cadillac SRX class action lawsuit, the exterior housing unit seals allegedly wear out and allow moisture to damage the internal components. There are kits you can buy at Wal-Mart and most auto supply stores, amount others, or many auto shops will do it for you. I have a 2015 sec would not drive at night because I couldnt see scared to death. I was told on11/11/2020 that my claim was complete and they had everything they to needed to pay. Craig Sharpe "CarComplaints.com" , "Autobeef", "What's Wrong With YOUR Car?" I drive at night to and from work and I am forced to use my high beams and run the risk of getting pulled over for non-working lights. Please add me to your update list for the Cadillac SRX headlight issue. About Cadillac Society. If you have not yet submitted your claim, please do so as soon as possible to avoid any delays. Deadline was in April of 2020 when the world shut down. December 19, 2021, 1:00 pm. Not to mention putting ourselves and others at risk because our headlights are so dim that they cant even be seen. A Virginia Subclass has also been defined for those who bought or leased the vehicles in Virginia. I am not new to working on cars but new to the SRX. } Wont buy another. Buy aftermarket. So, if you're CADILLAC Bob, you would now not the get the model Cadillac that didn't have HID lights, and had the least problems with the headlights. "CarComplaints.com" , "Autobeef", "What's Wrong With YOUR Car?" I wouldnt be driving around a car I couldnt use at night for three flipping years! So, you may be able to get reimbursed for parts and labor and maybe you won't. Wow, so much class, such high ethics.Obviously I will NEVER, EVER purchase another Cadillac and not just because of the defect.good service is critical to me and when I purchased a Cadillac I expected some resemblance of above average customer care, not 2nd rate services that fall below that which a Kia dealer offers. A 2016 Cadillac SRX headlight recall allegedly should have been ordered long ago to fix dim headlights in the SUVs, a problem allegedly caused by defective seals that allow moisture to accumulate and condense. Thank you. Save my name, email, and website in this browser for the next time I comment. I now am going to have to locate me a lawyer to represent me. Cant see the road lines. Replaced several of these with headlight from am autoparts on ebay and they work great ! Truesdell argues that hundreds of owners and lessees of the allegedly affected vehicles have complained about the defect and the safety concerns to the National Highway Traffic Safety Administration, and have written about the problem on online forums monitored by GM. How do I join this lawsuit, I have a 2011 srx cadillac performance and have contacted Gm services about this same problem and was told that the car isnt under warranty any longer so Ill have to pay out of pocket for the replacement of my drivers side head light replacement. Not yet, They received my claim form on 9/24/2020 (I have confirmation) and they say they make payment 90 days after received. Reimbursement requests must be postmarked by March 31, 2020. I received a letter from GM in March about getting the headlights replaced. More issues like mine will leave your new inventory lots full !! Complained about the headlights and finally got them replaced at half price. Top Class Actions will let our viewers know if a new class action is filed. When we purchased these luxury cars at a high inflated price I feel that should include lights. George Prewitt BUILD & PRICE SEARCH INVENTORY CERTIFIED PRE-OWNED CURRENT OFFERS TOUR CADILLAC LIVE FIND A DEALER. Im afraid to drive my car at night because the visibility is so low!! Im searching for a number to contact them to find out what the issue hold up is. I am having the same problem in Arkansas, Cadillac Customer Service says that they will fix it if you bought the car in Florida or California, They tell me that rest of the country must pay for it to be repaired. sales invoice, lease agreement, etc. If this was a problem they should of did a recall. I should not be forced to pay to have it replaced. Hey everyone so I bought my wife a 2014 luxury srx I noticed after first drive at night the lights were so dim so I bought the ultra visions H11s just a ever so slight brightness. How can I join this Class Action Lawsuit? I would like to join this group, after I spent hundreds of dollars on the problem over the last couple years. I too want to join. This new class action suit was filed against General Motors in the U.S. District Court for the Eastern District of Michigan, according to a report from Car Complaints. November 19, 2021, 12:25 pm. Does anyone know the claim # that was on the letter? Same situation, they claimed numerous times they had never heard that complaint yet it was all over the internet. For a number to contact them to FIND out what the issue hold up.! News, and around-the-clock Cadillac news coverage problem over the last couple years SRXs 10... Couldnt use at night to contact them to FIND out what the issue action suit, i am a senior. Not yet submitted your claim, please do so as soon as possible to any. Lens problem near-miss accidents have also been reported in connection with the headlight.! 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