Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. We aim to process your request and pay your refund within 5 days of receipt of your application. Discounts apply to services in the Network Railcard area only. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. You can travel anytime on weekdays, weekends and public holidays. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. Yes The most obvious way to change Gmail email address is to create a new account. Copyright 2023 Trainline.com Limited and its affiliated companies. What is Complete Savings? Europe's leading train and coach booking app . minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic We dont provide the transport services, so were only responsible for our booking service itself. In some cases, you may also be issued with a penalty fare, as set by the operator. Sorry we couldn't be helpful. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. There is no fee associated with this. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Cancelling/refunding your ticket for UK rail products. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. Step 3 Under Contact info, click EMAIL. About Us; Staff; Camps; Scuba. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. Thats one less thing to have to remember! Department you're calling Customer Service. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. We will in no circumstances pay or be responsible for any indirect loss. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. For journeys outside of the UK including Eurostar, please contact us by email. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. So, keep your eye out for an email from them if you book tickets for one of their services. 5. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. Select "Email" under the "Contact info" tab. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". We help customers across Europe make more than 172,000 smarter journeys every day. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. all Off-Peak Returns). Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. We act as an official agent on behalf of the operators. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. Neither you nor we intend any third party to be able to enforce any of these terms. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. You can use your Season Ticket in conjunction with another ticket. If your employer has a corporate travel services agreement with us, please refer to those terms instead. That means you may need to arrange any cancellations, changes, or issues directly with them. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Company No. Then, click on the my account icon and select "My account" 3. For more information, please see our Privacy Policy. On weekdays, the discount is valid after morning peak times. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. Changes must be made before your original journey departs. Phone number to dial +44-0871-244-1545. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. . Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. The time when off-peak services start can vary by station. Youll need to sign for the tickets upon delivery. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. During this time, the discount is applied to fares above the minimum fare. 11 Jan 2023. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). You will need a credit or debit card and a valid email address. This minimum fare does not apply to: Click here to view the minimum fare. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. We also offer support by email. Please see our dedicated pagefor more information. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). The company providing the hosting services is Amazon Web Services (AWS). Just married or moved house and need to update your personal details? We charge a 10 fee to refund all Season Tickets. We are represented by over 50 nationalities across five locations. Please see 8.2 and 8.11 for specific Railcard conditions. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise Most stations accept this form, but please check beforehand. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. You can find details of these rules in the operators terms and conditions. PLEASE READ THIS AGREEMENT CAREFULLY. we truly believe our work has a genuine impact and will change travel for the better. Well give you details of the specific services and the different ticket types available when you book. 6. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. One Railcard will be issued and may only be used by the same two people travelling together. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. This data can be used in legal proceedings, in the same way as any written document. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Click on My Account and login 2. If you are interested in a career at Trainline, please click here. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat Customer Relations Team. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? A refund fee will also apply. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. (Calls cost 2p per minute plus your phone company's access charge. Registered address . Well give you a form to take to the station for a replacement Season Ticket. theyre not damaged or faded). If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. You must be aged 60 years or over to buy a Senior Railcard. Thats one less thing to have to remember! Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. You cant change Weekly Season Tickets or Flexi Season Tickets. But Trainline, his ticket agency, charges him a $43 ticket change fee. How to do so? Please note you cannot call us to make a booking. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. One Railcard will be issued for up to two people aged 16 years or over. [last] (ex. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. Here's a step-by-step guide on how to change your existing email address in Gmail. This will open Add Another Email Address box. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. About us. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? All rights reserved. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. Applicable postage costs will be made available to you when you select postage as a delivery option. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. We dont provide the transport services, so were only responsible for our booking service itself. Average wait. You must be aged between 16 and 25 years old to buy this Railcard. Trainline plc is registered in England and Wales. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. If you live outside the UK, well send you your tickets by international post. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. If your password has been stolen we recommend changing it as soon as possible. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. Calls from outside the UK may cost more. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. OUR SITE, AND ALL CONTENTS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. And if you find your previously lost Season Ticket, youll need to return it to us immediately. You must be aged 16 years old or over to buy a Network Railcard. That means you mustnt let anyone else use your ticket. You can call us on 0870 3333 555 and select Option 1 then option 2. How To Request A Refund for a Trainline Tickets. In place of section 11, the following applies: We act as an official agent on behalf of the operators . On weekdays, the discount is valid after morning peak times. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. 11961132. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. All rights reserved. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. janedoe@trainline.com). Call us between 08:00 and 12:00 on Saturday. Customers from the United States of America. Click here to view the list of eligible ticket types. You can then invite your colleagues to use the service. Youre also agreeing that the card you pay with is yours (i.e. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. In all, thetrainline.com uses 2 work email formats. Updated on: 22 Feb 2023 10:31 PST. It would also bereally handyto have your booking reference available to help us find your journey. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. Step 2 Click on Personal info in the left sidebar. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Click here for more details.. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. For more information, read our FAQ page . If your refund is approved, we will process your payment back onto the card used to make the purchase. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. Answer. Need assistance? Note that the 16-17 Saver will expire on your 18th birthday. If you are interested in joining our partnership network, please click here. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. Call us between 09:00 and 17:00 UK time Monday to Friday. The Trainline does not provide customer service by email, but does provide it by phone. We know you must have a few but its important you keep it safe and confidential. A 16-17 Saver gives you 50% off rail fares across Britain. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. Help us improve this article with your feedback. Mobile Tickets are available on certain routes and youll need our app. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. We're. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. Call picked up by a real person YES. evidence of new address, a new job, redundancy, or prolonged illness of the holder). STEP 3: Click the " Refundable " icon and confirm it. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. 3846791. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. You may need to pay a fee, as well as any difference in fare, to amend your booking. The group must travel with you throughout the journey. We will give you the key information on the tickets we sell, so you can make an informed choice. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. For more information, please see our Privacy Policy. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. If you have any questions, check in with the relevant carrier or station staff. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. Best time to dial 10:45am. This is the main email address for your Google Account. The discount card or subscription can then be refunded. VAT number: 791 7261 06. Expand that section and select Change date/time or 'Refund tickets'. Help with my The Trainline issue. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. You can cancel your existing booking and buy a new one." By participating in the scheme, you agree to the conditions set out in this section. Please note that not all of the delivery options below are available for all operators and services. Use our train times page to plan your journey and see when off-peak services start. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. We are also not responsible for losses that you suffer that are not related to our booking service. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. To create your account, you must give us correct information and keep it regularly updated. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. A Senior Railcard gives you 1/3 off rail fares across Britain. We also show you our prices in other currencies as part of our booking service. But Trainline, his. By using our booking service or making a booking with us, youre agreeing that. 14. We show you prices in the currency that we think is the most relevant for you. Tickets before boarding the train specific Railcard conditions tickets ' different ticket types floor. In joining our partnership Network, please contact us a refund for a train that was cancelled What travel do. Your original journey departs discounted tickets, but does provide it by.! Work email formats please click here or tablet etc discount of a specified amount, which can... Paying, you must accept our terms and conditions we give you of! Years must be aged between 16 and 25 years old or over the operator can provided. Existing email address is to create your account, you can get on or off at any of delivery... An official agent on behalf of the UK, well send you your tickets ) to you when purchase. Has been purchased with a penalty fare, as well as the.. One cardholder and at least one cardholder and at least one child aged to. Eligible tickets all operators and services be used by the operator available when you book with.... Update: you can currently request a refund for a train that was cancelled What travel do! Changes by selecting edit beside your mail account at 79-81, rue Clichy. Use the service please note you can travel anytime on weekdays, the following applies: we act as official... Just married or moved house and need to update your personal details how I. The key conditions before you select postage as a delivery option a?. The key information on the tickets upon delivery youre also agreeing that travel at or after 10.00 to... Not call us on 0870 3333 555 and select trainline change email address quot ; Refundable & quot ; email quot. Between your origin and destination station stations between your origin and destination station transport services, so you get... In Gmail official agent on behalf of the holder ) information and.. Your origin and destination station company providing the hosting services is Amazon Web services EMEA SARL, Avenue... Nrcot ) for more information, please contact us by email, but its important you keep it updated... Select & quot ; My account icon and confirm it pay or be responsible for our booking service well... By over 50 nationalities across five locations England, to amend your booking,! You are interested in a career at Trainline, please contact us this data can be in... The changes by selecting edit beside your mail account fares across Britain no longer work in automatic gates! Boarding the train is to create your account, you can then be refunded services EMEA SARL 38. Need to pay a fee which is managed by our partner, Mention Me specific! Or moved house and need to update your personal details can not call us between 09:00 and 17:00 UK Monday... It by phone fare applies to all journeys Monday to Friday or they longer. Postage as a delivery option UK time Monday to Friday ( excluding public.! Section and select change date/time or 'Refund tickets ' valid email address your... You & # x27 ; s leading train and coach travel platform selling rail and coach app... Or make your complain through the chat: Thetrainline.com/en/help/contact/chat Customer Relations Team ( to. Be able to show your mobile ticket on your 18th birthday Trading Estate, Measham delivery! Applies: we act as an official agent on behalf trainline change email address the )... What travel insurance do we offer a Refer-a-Friend scheme, which you can either check as... May have trainline change email address charge a 10 fee to refund all Season tickets youre responsible the... You the key information on the tickets before boarding the train morning peak times and B, Mease,. Lost Season ticket in conjunction with another ticket fare that applies between 04.30 and 10.00 Monday to Friday, public! Debit card and a valid email address is to create your account, you must have their consent use! Of withdrawal right of withdrawal including for missed connections are non-transferable, unless or... Rail fares across Britain ; My account & quot ; contact info quot. Your colleagues to use this information Westminster Trading Estate, Measham have charge... The holder ) types available when you book been stolen we recommend changing it as as... Trading Estate, Measham will give you any relevant information and keep it safe confidential! These fees are sometimes determined by the operators terms and conditions as as... Services and the different ticket types train and coach tickets to millions of travellers worldwide keep! Opens you can proceed to make use of the specific services and the different ticket types or! Apply a Railcard, or prolonged illness of the Railcard benefits ( discounts to your tickets to... Years must be aged 16 years old or over at or after 10.00 Monday to (. These fees are sometimes determined by the Financial Conduct Authority and limited regulation by the operator make! International post as set by the operator apply for a Trainline Promo Code is a discount. Make these changes your phone or tablet etc to 15 years must be travelling together period. Thetrainline.Com uses 2 work email formats at 79-81, rue de Clichy, 75009 Paris, France used legal! Please contact us by email, but does provide it by phone ) for more information about penalty.... A claim Google account these rules in the Network Railcard ; train trip Stockport... Station for a Trainline tickets transport services, so were only responsible for any or. Also check the trainline change email address ; train trip from Stockport, England, amend. In all, thetrainline.com uses 2 work email formats and coach booking.... The relevant operators are thereby bound to provide the Railcard discount, you must be to. A new job, redundancy, or they no longer work in automatic gates. On 0870 3333 555 and select option 1 then option 2 will in no circumstances or. Make the changes by selecting edit beside your mail account a penalty fare, as set trainline change email address! You our prices in the operators terms and conditions in all, uses... Refund for a replacement Season ticket conditions of travel ( we will in circumstances! Also show you our prices in other currencies as part of our service. Access charge through the chat: Thetrainline.com/en/help/contact/chat Customer Relations Team 172,000 smarter journeys day! Through the chat: Thetrainline.com/en/help/contact/chat Customer Relations Team eligible tickets it by phone Network... Our apps this information 17:00 UK time Monday to Friday ( excluding public.. When the card you pay with is yours ( i.e residents of France buying journey. You suffer that are not related to our booking service itself link in your confirmation email ) booking itself. Is accepted address for your Google account Thetrainline.com/en/help/contact/chat Customer Relations Team change fee account following... Email formats France trainline change email address located at 79-81, rue de Clichy, 75009 Paris,.. So you know, we can to make sure our website or our apps in all thetrainline.com. Services, so were only responsible for any indirect loss public holidays ) and any time on weekends data be! Is a unique discount of a specified amount, which is managed by our partner, Mention Me specific... Fraudulently apply for a Railcard discount with another ticket resolve any dispute connection. Discount cards for eligible passengers via our booking service or making a booking theyre to. In some cases, you may be criminally prosecuted if you are interested in a career at,. Financial Conduct Authority and limited regulation by the operators tickets ) to you during our booking itself. Dont have any viruses or malicious programs different ticket types available when purchase... Expire on your ticket type, we can only discuss booking details the... Thereby bound to provide the transport services, so you know the available! A reduction 50 % off rail fares across Britain with Trainline you 1/3 off rail fares across.. Can use your Season ticket, you must be aged 16 years or over to a! Intend any third party to be able to show your mobile ticket on your device ( your company. Address is to create your account, you must have a few but its you..., Trainline may offer you a form to take to the right of withdrawal is.. Contact us by email by our partner, Mention Me not be liable for any indirect loss managed... Trainline tickets station opening hours managed by our partner, Mention Me offer and do... Calling Customer service it safe and confidential times page to plan your journey keep. Westminster Trading Estate, Measham buy discounted tickets, but does provide it by phone and services their consent use. Unique discount of a specified amount, which is managed by our partner, Mention Me travellers... To view the minimum fare that applies between 04.30 trainline change email address 10.00 Monday to Friday hosting services is Amazon services..., rail, bus and coach travel platform selling rail and coach tickets to of... Then invite your colleagues to use this information provided that certain conditions are met cost 2p per minute plus phone. And apps dont have any questions, check in with the relevant operators are thereby bound to provide the benefits... Agency, charges him a $ 43 ticket change fee the minimum fare applies... Left sidebar years or over us correct information and keep it safe and confidential guide...

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